Serena Bench Luxury Gray Velvet Bench – Gold Metal Base

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return. 

What you will need

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to return an item?

To start a return, you can contact us at customerservice1@eeezahome.com. We will ask for reference pictures of the product you wish to return before approving the returns policy request. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All return shipping costs will be paid by the customer unless there is a problem with the product itself.

Please note that returns will need to be sent to the following address: RLDD3328, 3328, Al Mishael, 14325 Riyadh, Saudi Arabia.

You can always contact us for any return question at customerservice1@eeezahome.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice1@eeezahome.com.

ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email within 2-3 business days to let you know your order is on the way(Except for pre-order products)!

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout. All packages are delivered using local logistics providers. Please note that all goods are delivered to the front door by default. If you require the items to be brought inside, there may be additional charges and notice with customerservice. All products can currently only be shipped within Saudi Arabia, with an estimated delivery time of 3-5 days(Except for pre-order products). 

REFUNDS,, RETURNS AND EXCHANGES:
We accept returns up to 15 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice1@eeezahome.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customerservice1@eeezahome.com.

Email: customerservice1@eeezahome.com

Whatsapp:+966 562774501

Address: RLDD3328, 3328, Al Mishael, 14325 Riyadh, Saudi Arabia